THE CHENIAH 22 PROJECT


📞 Enter the Village


Monday–Friday | 9:00 AM–3:00 PM



🌿 Regular Village Hours



These are my primary business hours for:


♡ General questions

♡ Scheduling and rescheduling

♡ Prenatal planning

♡ Paperwork and contracts

♡ Payment questions

♡ Resource requests

♡ Routine pregnancy questions

♡ Postpartum scheduling

♡ Non-urgent phone calls and text messages


Messages received during regular business hours will be answered as soon as reasonably possible.



🌙 After-Hours Messages



Messages received after 3:00 PM, on weekends, or on holidays that are not related to labor or an urgent change in your birth circumstances will generally be answered during the next business period. You're always welcome to send the message while you're thinking about it—you don't have to wait until 9 AM. 💛 Just know that if it isn't time-sensitive, I'll answer once the Village opens again.



On-Call Birth Support Begins at 37 Week



🐾 Your 37-Week Promise



Beginning at 37 weeks of pregnancy, I transition into your on-call birth window.


During this period, labor-related calls and text messages are monitored 24 hours a day, 7 days a week. This does not mean I remain awake around the clock. I will continue sleeping, eating, caring for myself, and handling everyday responsibilities so that when you need me at your birth, I can arrive rested and ready to support you.


Rest is part of how I prepare to show up for you.



🌙 While Your Doula Is Resting





After the evening check-in, I'll keep my phone available for labor-related communication.



You do not need to avoid contacting me because it's late. If you're having routine questions that can wait until morning, send them, and I'll respond during business hours.


But if you believe labor is beginning or something significant has changed, contact me. When Labor May Be Starting: TEXT FIRST with an update about what you're experiencing.


If contractions become stronger, closer together, your care team tells you to go to your birth location, you're heading to the hospital/birth center, or you need immediate doula coordination: 📞 CALL ME.


If I don't respond to an urgent labor text within a reasonable amount of time, call rather than repeatedly texting.



Your doula is not an emergency medical service. Please call 9-1-1



🚨 Medical Concerns Are Different



Questions about whether a symptom requires medical evaluation should be directed to your OB, midwife, hospital/birth center, or other appropriate medical provider.


For a medical emergency, contact emergency services. You can absolutely update me afterward so I know what's happening and can prepare to support you.



💛 A Little Grace Goes Both Ways





Birth work is deeply personal.



When I agree to be on call for your family, I am protecting space in my life for the possibility that your baby may decide that 2:17 AM on a Tuesday is the perfect time to make an entrance. 😂


That's part of the work—and I'm honored to do it. I also have to sleep, eat, reset, and care for myself so that when that call comes, you aren't receiving what's left of me.


You're receiving a doula who is prepared to be present with you. So while routine communication has business hours, labor doesn't. At 37 weeks, when baby says it's time... The Village answers. 🐾💛



🌿 Quick Guide



Regular Business Hours Monday–Friday |

9:00 AM–3:00 PM Routine Calls & Texts Answered during regular business hours.

Weekends & Holidays: Routine communication answered during the next business period. 37+ Weeks: Labor-related calls and texts monitored 24/7.

Possible Early Labor: Text me and keep me updated.

Active/Progressing Labor or Heading to Birth Location: CALL ME.

Medical Questions or Concerns: Contact your healthcare provider.

Medical Emergency: Contact emergency services.


When in doubt call 9-1-1.



🐾 Phalon's Promise™Being available doesn't mean never resting. It means taking care of myself so I can be ready when it's time to take care of you. Rested. Ready. Rooted in the Promise.™



☀️ Our Daily On-Call Check-In Rhythm





Once you reach 37 weeks, I recommend this simple communication routine



Morning Check-In |

9:00–10:00 AM

A quick check-in when needed to let me know how you're feeling, especially if you've noticed changes such as contractions, cramping, pressure, loss of mucus plug, or other signs that labor may be approaching.


No changes? You don't have to send a daily novel. 😂 A quick “All good over here!” works just fine.


Afternoon Update |

Around 2:00–3:00 PM

If something has changed since the morning, send me an update before regular business hours end. If everything is the same, another check-in isn't necessary.


Evening Check-In |

Around 8:00 PM

Once labor seems to be approaching or you've begun experiencing noticeable changes, we'll add a short evening check-in before I settle in for the night.


This helps me understand what your body is doing and whether I should prepare for a possible overnight call.



Business Hours, Communication & On-Call Care





Because caring for your family also means making sure I am rested and ready to show up fully for you. 💛



The Cheniah 22 Project is built around presence, compassion, and dependable support. I also believe that the best doula care comes from a doula who can rest, recharge, and care for herself too. Being on-call 24/7 does not mean being awake 24/7. It means that when your birth window arrives, I will monitor communication and be prepared to respond when you need birth support.



"Rooted in compassion. Guided by your choices. Held by your village.” 🌱





care@thecheniah22project.org/ 848-297-4472



The Cheniah 22 Project